Politique d’expédition
Thank you for your trust and support. We aim to make delivery across the United States straightforward, dependable, and transparent. Please read the shipping information below before placing your order.
Shipping Origin & Processing
Orders are processed and shipped from our U.S. fulfillment center.
Processing time: Usually 1–2 business days, excluding weekends and U.S. public holidays. Tracking information will be provided once your order has shipped.
U.S. Delivery
We ship with established carriers, including UPS, FedEx, USPS, and other approved delivery providers.
Estimated delivery: Usually 3–5 business days after shipment for most addresses in the contiguous United States.
Delivery times are estimates and may vary due to your location, carrier conditions, weather, transportation restrictions, peak shipping periods, or other circumstances beyond our control.
Orders going to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. locations may take longer and may be subject to special restrictions for transporting lithium batteries.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can follow your shipment using the link in that email or on the carrier’s official website.
Please allow 24–48 hours after shipment for tracking updates to appear. If tracking has not updated for an extended period or your package appears significantly delayed, contact our customer support team.
Shipping Costs
Free standard shipping is available on eligible U.S. orders where indicated on our website.
Any shipping fees, destination restrictions, or special delivery conditions that apply will be shown at checkout before payment. Because portable power stations contain lithium batteries, some destinations and shipping methods may be restricted.
Taxes & Import Duties
Orders shipped within the United States are not subject to import duties.
Applicable state or local sales taxes will be calculated and displayed at checkout according to your delivery location and relevant tax requirements.
Shipping Address & Order Information
Before placing your order, please check that your shipping address, ZIP code, email address, and contact details are complete and accurate. Incorrect or missing information can cause delays, unsuccessful deliveries, or returned packages.
If you discover an error after ordering, contact our customer support team as soon as possible. We will make reasonable efforts to correct the information before shipment, but we cannot guarantee changes once the order has entered fulfillment or shipping.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occur because of:
Carrier service disruptions
Severe weather
Peak shipping periods
Transportation restrictions
Address-related issues
Lithium battery shipping requirements
Other circumstances beyond our reasonable control
If your package has not arrived within the estimated delivery period or tracking has not updated for an extended time, please contact our customer support team. We will work with the carrier to investigate eligible delayed or potentially lost shipments.
Damaged Packages
If your package arrives with visible damage, please contact us as soon as possible. Whenever possible, report visible shipping damage within 48 hours of delivery.
We may ask you to provide:
Photos of the outer packaging
Photos of the product
Photos of the shipping label
Videos or other supporting information
For approved damaged-item claims, we will assist you under our applicable return, replacement, and refund policies.
Delivered but Not Received
If tracking says “Delivered” but you cannot find your package, please first:
Check around the delivery location.
Ask household members or neighbors.
Check with building staff, reception, or property management, if applicable.
Review any available delivery photo or carrier notification.
Some carriers may mark a package as delivered shortly before it physically arrives. If you still cannot locate it after these checks, contact our customer support team for help with a delivery investigation.
Lost Packages
If your package appears to have been lost in transit, please contact our customer support team. We may ask the carrier to investigate before deciding on a resolution.
If the shipment is confirmed lost and the claim is approved, we will assist with an appropriate replacement or refund under our applicable policies.
Refused or Undeliverable Packages
If a package is refused, cannot be delivered, or is returned to us due to an incorrect or incomplete address, additional shipping or return charges may apply where permitted.
If a refund is applicable, eligible shipping or handling costs may be deducted unless the delivery problem was caused by our error.
Order Changes & Cancellations
To request a change or cancellation, contact our customer support team as soon as possible. We will make reasonable efforts to accommodate your request before shipment.
Once an order enters fulfillment or has shipped, we may be unable to change or cancel it. If it has already shipped, our applicable return policy will apply.
Lithium Battery Shipping Restrictions
Portable power stations contain lithium batteries and must comply with special carrier and transportation requirements. As a result:
Certain shipping methods may be unavailable.
Some destinations may require additional transit time.
Certain remote or restricted locations may not be eligible for delivery.
Return shipments may require special instructions or approved shipping methods.
If a shipping restriction affects your order, our customer support team will contact you where necessary.
Need Help?
For questions about your order, shipping, tracking, or delivery, please contact our customer support team.
Email: ashiruhashimubali@gmail.com
Response time: Within 1 business day
We will do our best to help you as quickly and efficiently as possible.